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Forum Discussion

Elyse22's avatar
Elyse22
Explorer | Level 4
3 years ago

Files stuck uploading in queue on the website.

Hi! This is a new issue I'm having that just started randomly!    I use dropbox through safari on my MacBook! I have WAV audio files downloaded onto my computer that I used to be able to just dra...
sync
upload
Web
smangle2001's avatar
smangle2001
New member | Level 2
2 years ago

I'm having the same issue on my ipad.  I have the Dropbox app opened and am importing many pictures and videos.  It has done 530 of 601.  I just imported some new ones and they processed but not these other ones....help!  I have 2TB of storage, so I am not out of space yet 🙂

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

smangle2001, have you tried connecting to a different WiFi network/cellular data and the issue persists? 

 

I’d also like to know the app version of the Dropbox app on your iPad.

  • smangle2001's avatar
    smangle2001
    New member | Level 2
    2 years ago

    App version is 370.2.4 and I turned off wifi and let it be on cellular.  I don't have another wifi network at home to try.  I did verify that I had "use cellular data" enabled.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi smangle2001, can you also clarify the OS you're using on your iPad? 

       

      Keep in mind that there's a new update for the Dropbox app on iOS, so you might want to update to the latest version first. 

       

      Also, did you import your content, by pressing the + icon and manually selecting to upload the content? 

      • smangle2001's avatar
        smangle2001
        New member | Level 2
        2 years ago

        Updating the app seems to have kickstarted them and they are importing now.  I had it set to do automatic updates so I am not sure how that was missed.  I had just updated OS to 17.4.1 the day before yesterday and tried the import manually using the + last evening.  It appears to be working now though.  Thank you for your help!

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