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Forum Discussion

Elyse22's avatar
Elyse22
Explorer | Level 4
3 years ago

Files stuck uploading in queue on the website.

Hi! This is a new issue I'm having that just started randomly!    I use dropbox through safari on my MacBook! I have WAV audio files downloaded onto my computer that I used to be able to just dra...
sync
upload
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi smangle2001, can you also clarify the OS you're using on your iPad? 

 

Keep in mind that there's a new update for the Dropbox app on iOS, so you might want to update to the latest version first. 

 

Also, did you import your content, by pressing the + icon and manually selecting to upload the content? 

smangle2001's avatar
smangle2001
New member | Level 2
2 years ago

Updating the app seems to have kickstarted them and they are importing now.  I had it set to do automatic updates so I am not sure how that was missed.  I had just updated OS to 17.4.1 the day before yesterday and tried the import manually using the + last evening.  It appears to be working now though.  Thank you for your help!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Amazing news AFramePhotos 

     

    Have a lovely weekend ahead, and give us a shout if you need anything else. Enjoy! 😎

  • aeemke's avatar
    aeemke
    New member | Level 2
    2 years ago

    Hi! I'm also having this issue. I'm on my work computer - everything is enabled to access an application like Dropbox on the server (it's not blocked or anything). I've tried an incognito browser, but the queue issue persists. I've refreshed, exited out, etc. My video files will not upload.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    aeemke, what’s the total size of videos you’re trying to upload via the Dropbox website? If you attempt to add one video at a time, are you still having issues? 

     

    How about an entirely different browser?

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