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Files with the blue cloud icon aren't accessible on Windows
I work in a team of 4 people and everything went well for years with dropbox and my team members. Then I installed a windows update (from W11-22H to W11-24H). After that update my problems begon.
Not all the files are accessible anymore for my pc, For the other team members and on my smartphone everything remains ok, but not on my own pc where the dropbox app is installed. With the windows file viewer I get the icons 'blue cloud' and a 'green V'. The files with the cloud icon are not accessible. New added files are also not visible on my pc.
With the dropbox app i can do an see everything with all the files but with the file viewer I have those problems. I have the feeling that the synchronisation between dropbox cloud and my pc is gone/broken/interrupted
How can I solve this problem ?
Thank you for your answers/solution.
Grtz, Michel J.
Hi Jay and Hannah,
The problem was in the windows startup !! Not dropbox or antivirus.
the start for dropbox was enabled in de apps startup. I set this enable and everything is ok. Also after the pc startup everything works.
Thank you for helping me !!
grtz
16 Replies
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Hi Hanna,
I do have an antivirus, Norton 360 for gamers. But I have that sw before the windows11 update and without any problems with dropbox.
So, is that the problem and must I look in that anti-virus ? Look for what ?
- Jay
Dropbox Community Moderator
It's possible that your security software is preventing the Dropbox desktop application from appearing in the system tray near the clock, which allows files to sync and to show the sync icons in Explorer.
Is this a personal machine, or a company-managed device? Did you originally install the Dropbox desktop application using admin privileges?
If you access the Preferences in the desktop app, have you enabled the 'Start Dropbox on system startup' option?
Hi Jay,
I have a personal license (for 3 devices) and I installed dropbox originaly without having the choice to choose for privileges... I see that the preference 'start dropbox on system startup' stays ON and I set the standard synchronisation for new files on OFFLINE (it stood "only online"). Now everything seems to work because I re-installed dropbox (dropbox icon in the system tray) but, when I reboot the pc, dropbox doesn't work anymore (no dropbox icon in system tray)
Must I also change some (?) parameters in my antivirus (Norton 360 for gamers) too ?
- Jay
Yes, it's possible that the antivirus could be affecting the Dropbox desktop application, so you might need to look up their settings to see what could be preventing it from loading on your machine.
It could also be disabled in the startup settings in your Windows installation.
Hi Jay and Hannah,
The problem was in the windows startup !! Not dropbox or antivirus.
the start for dropbox was enabled in de apps startup. I set this enable and everything is ok. Also after the pc startup everything works.
Thank you for helping me !!
grtz
