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Nik10's avatar
Nik10
Helpful | Level 5
2 years ago
Solved

I can't access the backup files from my Windows device

For some reason there is no access to the backup files from my computer, please look at the screenshots.
Thank you

Computer Backup
desktop
Dropbox Backup
windows

9 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Nik10, I hope you're doing well! 

     

    The message above isn't entirely clear, so I just wanted to check if you wish to delete your bank info from the account. 

     

    Is that the case? If not, feel free to elaborate a bit more. 

     

    Thank you!

  • Nik10's avatar
    Nik10
    Helpful | Level 5
    2 years ago

    Hello!
    Yes, I wanted to delete my bank card.
    Thank you

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Nik10, which plan are you currently on? Is it a paid one of a Dropbox Basic free account?

     

    You can see that here.

  • Nik10's avatar
    Nik10
    Helpful | Level 5
    2 years ago

    Paid version. But now it is necessary to suspend payment and in this regard I asked about deleting the bank card.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Nik10, by suspend payment, do you mean that you wish to cancel your Dropbox subscription? If yes, then your payment method will be automatically removed from the system once your Dropbox account has been downgraded to a free Basic one.

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