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Nik10's avatar
Nik10
Helpful | Level 5
2 years ago
Solved

I can't access the backup files from my Windows device

For some reason there is no access to the backup files from my computer, please look at the screenshots. Thank you
Computer Backup
desktop
Dropbox Backup
windows
Nik10's avatar
Nik10
Helpful | Level 5
2 years ago

Paid version. But now it is necessary to suspend payment and in this regard I asked about deleting the bank card.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Nik10, by suspend payment, do you mean that you wish to cancel your Dropbox subscription? If yes, then your payment method will be automatically removed from the system once your Dropbox account has been downgraded to a free Basic one.

  • Nik10's avatar
    Nik10
    Helpful | Level 5
    2 years ago

    Thank you!

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