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First time using paper, images not showing with sharing link
Hi,
I was a user of hackpad, I love beacuse of its user experience for collaborative work. I tried paper and I honestly, deeply regret it. After working hours on articles, I share it to my peers realising that I'm the only one that can see the images and infographics. All the images are broken when they access it through sharing links.
Why is that? I think this is a very inconvenient issue. I'm deeply disapointed, it was a great product.
Hi nginear; thanks for joining the discussion here and welcome to our Community!
From what I gather, the issue you are experiencing is no one is able to view all the media on the Paper doc you've created and shared via a link. The full contents of the Paper doc are available only when the user is logged into Dropbox.
According to our devs, this is actually intended behavior. I understand this is probably not what you were expecting.
That being said, I do understand how it would be beneficial to be able to share the link to a Paper doc and allow all people with the link to view the Paper doc as you've created it. However, the content will not have any issue if viewing from a signed-in state. The person you send this to will need to sign into Dropbox, or you can export the document as a .pdf or .doc and send the export instead.
I hope this clears things up a tad and I'm always around if you have any questions.
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I created a DBP doc. Shared it. The viewer sends me screen shots of missing images. The images are in dropbox. They display for me, not for her?
Seccond problem>
Everytime I upload something or create a paper doc. It is instantly lost. I have to search for it to find.
No control over sort order? most recent on top? This is going to push me off of drop box. Bad UI. Customers leave. Do it or dont but not half way or the users leave.- Walter
Dropbox Community Moderator
Hello bcombs; thanks for the report!
I have moved your post under this thread to keep things neat around our Community as it echoes the OP's query.
As I'll need to have a look at your account's specifics (devices, files etc.), would it be OK with you if I reached out via the email address that's associated with your Community's profile to work on this together too?
Welcome to our Community by the way and thanks for the feedback too.
- Fiona
Dropbox Staff
Hey noteimporta.
Was your problem resolved? If you get some time, please let us know what the fix was.
Thank you in advance. Have a nice day!
I have the same problem. What was the fix?
getting same problem – completely broken and very poor user experience
- Walter
Hey garyjlee, thanks for joining this discussion.
I'd be happy to help with this. Are you previewing the doc on the website or the Dropbox Paper application? Is this the case with all your docs or just this specific one? Have you tried any troubleshooting steps?
Feel free to add any additional information.
Thanks!
yeah, it works viewed in paper but not in preview, nor in any sharing links. this seems like a pretty glaring issue that renders paper pretty much unusable for sharing purposes. weirdly, the first image is displaying fine in the preview but all others in the doc are broken. i redacted it from the screenshot so as not to reveal too much.
not sure what troubleshooting steps you're referring to but i tried to remove all images and reupload them and the problem persists.
- Walter
So just to clarify here garyjlee, are you having this issue when previewing this Paper doc (or does this happen for all of your docs?) while logged out from your account and/or through a link you created to share it?
Also, can you let me know the source of those files? Are you uploading them from a local folder on your computer or from are you inserting them from your Dropbox account directly?
yes, the images are broken when not viewed in dropbox by a logged-in user.
i tried both – dragging from my computer and also embedding from dropbox files. broken either way.
