Folder online but not in explorer

I do not understand how in the world it is possible, but my computer's files that have been synced with dropbox only show 3 out of the 7 files I need access to, not including my person one for my account.  It says that my files are up-to-date, synced, and there's nothing I can find to help it show up in the file explorer on my desktop.  It shows up on the dropbox website but just plain isn't there for the file explorer.  Select sync is turned off and the files are accessible to me.

I run Windows on an HP spectre laptop.

Hey Shelbs, sorry to see you're having this issue.

Is it possible that the files you mention, have any of these characters in their names?

If so, can you remove the characters, to see if they sync?

No, they don't.  They're also visible on my desktop and have been used for over two years on DropBox.  They're literally missing on my new laptop.

Hi Shelbs, could you send me a few screenshots of the files the way you see them online, and some of what you see when you try to access your Dropbox folder locally on your device? 

I have ran the sync feature and some files dot show in the desktop app.

Hi plogan40, welcome to our Community! 

It seems you have some files online that don't sync locally to your device, am I right on this one? If not, feel free to clarify. 

When you say you "ran the sync feature" could you let me know more in regards to this? What exactly did you do? Also, please let me know the app's current syncing status, and version.

Keep me posted! 

And what do I do when the folder doesn't show up in the sync list yet it is in the dropbox folder?

Hey dmitche3, thanks for the nudge here.

Does the folder appear in your account online?

Is it possible that you set this folder to be ignored at some point?

Late to the game, but this might help someone who comes across it.

This morning I had someone add a folder to a shared folder we had. Every other file and folder added to my dropbox by others has always synced perfectly to my file explorer for the decade-plus that I've had it. Today, it did not. I could not figure out why every other folder was perfectly synced except just ONE. Well, I figured it out. The person had put a period at the end of the folder name. For example if the folder name is created as "John Smith Jr." then the folder will be created online, but it will not sync to your file explorer. For some reason, the period is the culprit. I don't know why this is so, but as soon as I went online and hit "rename" and hit backspace and removed only the period, the folder appeared in my file explorer one second later and showed the syncing logo. Hope this helps someone!

I have a problem previously reported in this community, i.e. I have folders that show up in online DB but not in my Windows file tree. I have check previous solutions like ensuring that sync is complete (there is a check mark for the folder of which it's a member) and making sure the folders are ticked in selective sync.  Are there other steps I can take to solve the problem?