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Folder online but not in explorer
Hi,
All of my folders have synced to my PC except one. I am able to see in online and access it but it is not available via the app or on explorer despite being shared with me.
Thanks,
James
Hi Jamires,
Have you tried this?
- Click on the Dropbox icon in the bottom right corner on the windows toolbar.
- Click on your initials/profile pic
- Click "preferences"
- Click "Sync"
- Click "selective sync"
Make sure all your files are ticked and click update and the should be then synced to your file explore in windows and not just online.
Hope this helps
34 Replies
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- Rich
Super User II
CormanASU wrote:
I have folders that show up in online DB but not in my Windows file tree.
Make sure the file names aren't using any characters that would be considered illegal on a Windows system. This is especially problematic if you're sharing files with people that use other operating systems (i.e. macOS, etc.).
Yep, that's the problem. Thanks!
Thanks so much for this. In my case there was a colon in the title of the folder. Removing it online immediately caused it to sync to my computer (the 'selective sync' route didn't work - it was checked to sync and unchecking and rechecking didn't work).
I have a Dropbox plus plan. A colleague asked me to share a Dropbox folder. I received an email saying to add that folder to my Dropbox. I did it, but the folder was no added to my local Dropbox, but only on web site. All the others colleagues had no problems and me too in the past have shared folders without any difficulty. There are no bad words in the foder and Sync process works correctly
- Hannah
Dropbox Community Moderator
Hey Anto_58, thanks for reaching out to us today.
Can you please check the sync status and version of the Dropbox, by hovering over the Dropbox icon in your system tray/menu bar?
This was my issue!! Thank you!!
I have a shared folder with read/write access for both of us. It has worked great for years to share files. Two days ago she copied 8 files to the folder for me and on my end, only 2 were downloaded with the Dropbox Windows desktop app. Online I can still see the remaining 6 files.
I have followed all the advice in https://help.dropbox.com/sync/files-not-syncing including uninstalling/installing the app. Nothing has worked and I can still see the remaining 6 files online.
Looking at the history of what she did to copy the files, it shows she:
- added 6 HEIC files to the folder
- renamed the first part of each of those 6 HEIC files
- moved 1 JPG file to the folder
- moved 1 DOCX file to the folder
- renamed the first part of the JPG file
The only 2 files that were able to be downloaded to me via the desktop app were the DOCX and the very first HEIC file she added & renamed.
Is there anything else to try on my end?
- Mark
Do any of the files have characters which Windows cannot sync such as ! ? $ @% etc.
That's it and I should have thought of it. It was a colon (:) that she used in those 6 names. It would be nice if the Desktop app had a feature where it could replace invalid Windows characters with something else when syncing. For example, when I downloaded one of the files directly from Dropbox online, the download (maybe the browser) changed the : to an underscore (_). Thanks for the help!
For a work project, a team member shared a folder with me. When I upload files - in the same manner each time - some files are visible to the owner of the file and some are not. We have already tried refreshing DropBox. Any ideas why? Other teammates are not having issues with uploading their materials. I have tried searching online and in the forum but can't find the answer I am looking for and how to fix the issue! They are a PC user and I am on a Mac in case that adds required context. Thanks!
