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DeoTech3's avatar
DeoTech3
Explorer | Level 3
3 years ago

Folder shared with a user opens in the web instead of Windows Explorer

Hi,   I am having an issue with a folder that is being shared to a user. When shared, the user receives a notification in their Dropbox application to let them know it has been shared with them...
desktop
Share
Shared Folders
sync
Web
DeoTech3's avatar
DeoTech3
Explorer | Level 3
3 years ago

Hi Jay,

 

Thanks for you reply.

 

This is currently happening to 1 specific user and applies to any folder that has been shared to them. The rest of the users already have full access to the folders being shared to this 1 user. (They are a new staff member gradually being shared certain client files for security reasons).

 

Here is a screenshot of the setting you mentioned on the main folder.

(The subfolders do not have the sync default setting under the 3 dots like the main one does).

 

Thanks,

Dale

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Since it's affecting a specific user, it might be best to contact the support team directly as they should have more insight into the permissions that user might have on your team.

  • DeoTech3's avatar
    DeoTech3
    Explorer | Level 3
    3 years ago

    Ok thanks Jay.

     

    I had performed a full uninstall of the Dropbox app for the user and hadn't heard from them in a while, so I thought it might have been fixed. However, I just recently got another report of the issue happening again, so I will raise with Dropbox Support.

     

    Thanks everyone for contributing!

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