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vp5's avatar
vp5
Explorer | Level 3
3 years ago

Folders appearing on dropbox app but files are missing.

Hi,   I have folders and files being shared with me but on my drop box app only the folders appear.   Syncing is up to date, in selective sync all available folders are selected (no option fo...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for bringing this to our attention, vp5.

 

Let's see what we can find out about this.

 

Are you able to access the files from your Dropbox account on the website as normal?

 

Which version of the Dropbox application are you using?

 

You can see that, when you hover over your Dropbox icon, along with the sync status.

 

Let me know and we'll go from there.

vp5's avatar
vp5
Explorer | Level 3
3 years ago

Hi Hannah, 

 

I can access them from the website as normal.  I am using 1.3.817.1.

 

I can see 

when i hover and my sync status is up to date.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, vp5. 
     

    And just to confirm, the file names do not contain any of the characters listed here, right?

    • vp5's avatar
      vp5
      Explorer | Level 3
      3 years ago
      Nope.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Can you also let me know what kind of device you're using? Is it a Windows or a Mac one? and which OS version?

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