Forum Discussion

vp5's avatar
vp5
Explorer | Level 3
3 years ago

Folders appearing on dropbox app but files are missing.

Hi,   I have folders and files being shared with me but on my drop box app only the folders appear.   Syncing is up to date, in selective sync all available folders are selected (no option fo...
desktop
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks, vp5. 
 

And just to confirm, the file names do not contain any of the characters listed here, right?

vp5's avatar
vp5
Explorer | Level 3
3 years ago
Nope.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Can you also let me know what kind of device you're using? Is it a Windows or a Mac one? and which OS version?

    • vp5's avatar
      vp5
      Explorer | Level 3
      3 years ago
      Windows 11
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi from me as well, vp5! 

         

        If you create a file on your desktop app, and then visit https://www.dropbox.com/home, are you able to see it there?

         

        Are you logged in to the same Dropbox account both on the website, and the desktop app?

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