Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.
Forum Discussion
EnzoDeCastro
2 years agoExplorer | Level 3
Folders I've removed with selective sync are still syncing on my computer
I have recently enabled Selective Syncing in Dropbox and only selected a couple of folders for me to see them on my PC, after selecting them. The rest of the folders that I didn't synchronize, synchronized for some reason. I have tried reinstalling a couple of times, deleting the folders etc., but it would still synchronize most if not all folders for some unknown reason. It just suddenly doing this a few days ago after I saw two folders from my organization synchronize to my folders even though I unselected them in Selective Syncing, they were still there.
+ There are no error prompts on my Dropbox activity or notification, and shows that everything is 'Up to date'. Please help, this issue has taken a huge storage space from the folders I didnt sync.
11 Replies
- Jay2 years ago
Dropbox Community Moderator
Hi EnzoDeCastro, thanks for providing these details.
Do you have any apps or services that require files in these folders?
This will help me to assist further!
- EnzoDeCastro2 years agoExplorer | Level 3
Hi Jay, no, none of them have apps or services that require files in the following folders. They are the same kind of files I have with the one I have only enabled on selective sync. For some reason, it synced the ones that were also unselected eating up space.
- EnzoDeCastro2 years agoExplorer | Level 3
- EnzoDeCastro2 years agoExplorer | Level 3
As you can see, the folders are showing on my computer, regardless if theyre Online-only. The point is, I have folders Selectively Synced but how come the other folders are also showing. A few days ago, this wasn't the case.
The folders I have Selectively Synced are the ONLY FOLDERS showing on my Dropbox. But ever since yesterday, this occured. - EnzoDeCastro2 years agoExplorer | Level 3
Selective Sync says this. "Unselected folders won't appear on this computer." So how come they are downloading and synchronizing. This has been a frustrating issue for me..
- EnzoDeCastro2 years agoExplorer | Level 3
Now it maxed my drive. I mean I dont even want them synced so why are they syncing..
- Jay2 years ago
Dropbox Community Moderator
From the new syncing icons, it looks like you're on the new version of Dropbox for Windows. I'd recommend contacting the support team directly for them to assist further on this matter.
- EnzoDeCastro2 years agoExplorer | Level 3
Yes, I've tried using the Beta version of Dropbox in hopes of resolution to my issue, but unfortunately it was not much of a help. I've already emailed Dropbox but they have not responded yet for 2 days now.
- Nancy2 years ago
Dropbox Community Moderator
EnzoDeCastro, can you send me your ticket number here? I’ll try to locate your ticket in our system, and leave them an internal note on your behalf.
- EnzoDeCastro2 years agoExplorer | Level 3
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!