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Forum Discussion
TomMacD89
8 years agoExplorer | Level 3
GDPR Compliance for Personal / Free Accounts
Hi,
I work with various charities in the UK who often use free Dropbox accounts to share files for boards of trustees, teams etc.
There is some confusion as to whether the GDPR compliance steps that Dropbox have made apply to these accounts or only to those on Dropbox Business.
Could this be clarified please?
I work with various charities in the UK who often use free Dropbox accounts to share files for boards of trustees, teams etc.
There is some confusion as to whether the GDPR compliance steps that Dropbox have made apply to these accounts or only to those on Dropbox Business.
Could this be clarified please?
- Hi Tom
As somebody in the UK the biggest thing you need to make sure is that the end users whos data is being stored is aware of it being stored AND that it is stored outside of the EU. Same goes if they email things in they need to know where those email servers are (e.g. Office365 = USA etc.).
71 Replies
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- BradJohnson8 years agoHelpful | Level 6
I'm really confused about all that GDPR stuff...Dropbox said they comply, but for any other big site I have a full cookie consent - not just telling me that if I continue using the site I agree with everything! I have specifically to agree - for example I may choose I don't want to be tracked by pixels, analytics and so on, but to accept only cookies, needed for site functionality.
Then, when I login my account I don't have any GDPR agreement to accept, nothing!
I can't see where to manage what information I allow to be shared?
Could you someone explain this, maybe from Dropbox stuff....
Thanks!
- aukevn8 years agoHelpful | Level 7
Yes it is confusing, but cookies is a seperate issue from what is discussed here. Yes Dropbox should warn you if they use them but if they don't, that is their responsibility.
But if you run a business and you store personal data on a platform such as Dropbox, you need a Data Processing Agreement. Dropbox apprently likes its large customers better than the small ones, as they only offer it if you take a Business Account with a minimum of 3 users. So everybody else should move the personal data away from Dropbox, else your company does not comply with de GDPR.
Yes, Dropbox states that they comply to the regulations, what they mean is that if you are a private customer they comply. But if you are a small business users and you can't afford to buy a Business Account with 3 users for 30 euro a month, then Dropbox free and Personal accounts don't comply.
- Sabryx8 years agoNew member | Level 2I'm worried because you're not compliant. The DPA stipulates it only for Business accounts, although both the Plus and Professional accounts are paid.
- AlessioStorari8 years agoExplorer | Level 3
I am a DB Business user.
I've been asking DB if DB Business is GDPR compliant and so far I've received no answer - which, as a lawyer, I take as a NO, it isn't, but we won't confess.
Amazon clearly states this with regard to theair cloud services:
https://aws.amazon.com/compliance/gdpr-center/?nc1=h_ls
Why can't DB do the same?
I'm really, really worried.
Please, DB, it's really that simple: just tell us DROPBOX (BUSINESS) IS GDPR COMPLIANT (if it is...).
We need nothing more.
- aukevn8 years agoHelpful | Level 7
They have stated it also on this forum. Here is the DPA that applies to Business accounts:
https://assets.dropbox.com/documents/en/legal/data-processing-agreement-dfb-013118.pdf
- AlessioStorari8 years agoExplorer | Level 3
Hi aukevn and thank you for your prompt reply.
First of all it's a shame that DB staff in Italy haven't been able to provide me with a definitive answer in a week... (I'm still waiting for a simple answer YES DB BUSINESS IS OKAY, RED HERE... (url with a clear statement).
This being said, could you please tell me where actually DB states (just) that DB Business service is GDPR compliant?
The only resource I've found is this:
https://help.dropbox.com/security/standards-regulations
which is lost in a webpage no regular italian user could ever find...
Thank you again, cheers
- aukevn8 years agoHelpful | Level 7
Here on the forum they state it and I got an email (after askin about 5 times I finally got a clear answer)
Haven't found it anywhere else.
- AlessioStorari8 years agoExplorer | Level 3
This is really unfortunate and upsetting. Let's hope they state it clearly soon. Cheers
- BradJohnson8 years agoHelpful | Level 6
So, all these stuff, cookies, GDPR, they will make life harder for small sites, the big ones - Facebook, Twitter, Dropbox - all they ignorantly simply don't give a [profanity removed by Moderator]....Take a look for Dropbox - even the cookie consent is not by the rules - by the law before dropping a cookie on your computer, you should aggree specifically (not passive, by simply move on site) and to have an option to continue using a site without any restrictions. Also you must have an option to turn off tracking for non-esential cookies and etc....As can see - noone of this has been implemented and I doubt it will be...
- Jane8 years ago
Dropbox Staff
Hey again aukevn & Sabryx, GDPR compliance varies from organization to organization, and we are unable to provide you with specific legal guidance or recommendations. Please consult independent legal counsel regarding how GDPR will impact you, and/or your business.When it comes to your inquiry BradJohnson, please note that we use technologies such as cookies and pixel tags to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services. If our systems receive a DNT:1 signal from your browser, we’ll respond to that signal as outlined here.Other than that, I’d like to ask you to keep the discussion as civil as possible, since this is a public Forum. For that reason, I’m also attaching our Community Guidelines, so as to have a look at your convenience.AlessioStorari please keep in mind that we aim to provide all our Dropbox Business users with all relevant GDPR documentation, as your data protection is our main priority.I do understand that you may need an update on the progress at the moment though & for that reason I’ve also made sure to transfer your comments on the open ticket I’ve located on our system. Our specialized colleague will make sure to get back in touch there in order to address any further questions or concerns you may have.Hopefully this info is helpful & I remain at your entire disposal in case you have more security-specific queries. I’m wishing you all a great weekend!
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