Forum Discussion

knic024's avatar
knic024
Explorer | Level 3
3 years ago

Having to first open cloud stored files in finder before attaching or using them.

Hi All, My small company uses Dropbox Business on Macs. In recent times attaching cloud saved files or importing them into software like adobe has become a two-step process. If they have a grey c...
desktop
dropbox business
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey knic024, is your Dropbox folder currently on your internal or an external drive?

knic024's avatar
knic024
Explorer | Level 3
3 years ago

internal. Thanks.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi knic024, thanks for the information. It's possible that some other reason is preventing the ability to upgrade to the newer version of the Dropbox desktop application.

     

    Regarding your original query, if files are online-only, then it could be a recent change with Adobe which requires files to local first in order to open and edit those files. 

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