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terri232's avatar
terri232
Helpful | Level 6
3 years ago
Solved

HEIC Convert to JPG doesn't work.

I had followed instructions to change from HEIC to JPG and it was just fine. Recently (yesterday) iPhone issued an update and now my pictures are only showing as HEIC.  I again followed instruction...
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  • terri232's avatar
    terri232
    3 years ago

    I did uninstall and reinstall and after calling Apple support (not knowledgeable with Dropbox) and not very helpful, I just started playing around with it. Took a new picture instead of using one in my photos and that worked and now everything seems to be back to normal. Unfortunately, I cannot tell you how I fixed it because I don't know that answer!

terri232's avatar
terri232
Helpful | Level 6
3 years ago

Mike - I have already done this and followed all the directions in your link - nothing seems to help!

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