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Laura45's avatar
Laura45
New member | Level 2
3 months ago

How can I force Dropbox to re-upload all my phone photos?

Device iPhone 15 Dropbox App Version (if using the app) 442.22 Syncing Status "Up to date" Question or Issue I discovered today (when I happened to look in the "Camera uploads" settings) t...
Camera uploads
iOS
Mobile
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
Laura45 wrote:

I would like to reupload all my Live Photos from my iPhone to Dropbox but I can't work out how to force Dropbox to do that

There is no option within Dropbox for that. Basically, you can't do it yourself.

Laura45 wrote:

This post from three years ago suggests that dropbox support needs to do something to my account to enable Dropbox to re-upload photos from a phone, is that still the case?

Yes. You need to contact Dropbox Support and request that they reset your Camera Uploads. You can contact Support through the Support page.

If you're on a Basic account and don't have an option to contact Support, you can ping (@ mention) one of the Dropboxers here in the forums and they can open a ticket for you.

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