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dropitlikeitshot1's avatar
dropitlikeitshot1
Helpful | Level 7
2 years ago
Solved

How can I make my Backup files available offline?

I am running Dropbox Backup on Sonoma 14.5 and in the past few days, suddenly none of my files are available offline. ALL of my files have a green checkmark icon next to them. SOME of my files ha...
desktop
Dropbox Backup
Mac
sync
  • dropitlikeitshot1's avatar
    dropitlikeitshot1
    2 years ago
    Well, it's a tale as old as time.
    I restarted my computer this morning. 
    That jumpstarted the app to start syncing again, all of the cloud icons went away, and now everything has a green check icon and is available offline, just like I wanted.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I see, thanks for the update, dropitlikeitshot1.

 

Can you also make sure that Dropbox has full disk access on the computer, to see if that helps?

dropitlikeitshot1's avatar
dropitlikeitshot1
Helpful | Level 7
2 years ago

Full disc access was already enabled. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    That's pretty strange behavior, indeed.

     

    Would you mind sending us a screenshot of the files in your backup folder, so we can take a look?

     

    Please edit out any personal/sensitive info/file names from the screenshot, before uploading it.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Sorry to jump in here, dropitlikeitshot1. Can you also upload a screenshot of what you see when trying to access one of your offline files? I'd like to have a visual and investigate further.

         

        Also, can you provide the filepath of said file? You mention that these are backup files, but are they located within a folder that you've backed up this way to Dropbox? 

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