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Forum Discussion

dropitlikeitshot1's avatar
dropitlikeitshot1
Helpful | Level 7
2 years ago
Solved

How can I make my Backup files available offline?

I am running Dropbox Backup on Sonoma 14.5 and in the past few days, suddenly none of my files are available offline. ALL of my files have a green checkmark icon next to them. SOME of my files ha...
desktop
Dropbox Backup
Mac
sync
  • dropitlikeitshot1's avatar
    dropitlikeitshot1
    2 years ago
    Well, it's a tale as old as time.
    I restarted my computer this morning. 
    That jumpstarted the app to start syncing again, all of the cloud icons went away, and now everything has a green check icon and is available offline, just like I wanted.
dropitlikeitshot1's avatar
dropitlikeitshot1
Helpful | Level 7
2 years ago

Full disc access was already enabled. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

That's pretty strange behavior, indeed.

 

Would you mind sending us a screenshot of the files in your backup folder, so we can take a look?

 

Please edit out any personal/sensitive info/file names from the screenshot, before uploading it.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Sorry to jump in here, dropitlikeitshot1. Can you also upload a screenshot of what you see when trying to access one of your offline files? I'd like to have a visual and investigate further.

       

      Also, can you provide the filepath of said file? You mention that these are backup files, but are they located within a folder that you've backed up this way to Dropbox? 

      • dropitlikeitshot1's avatar
        dropitlikeitshot1
        Helpful | Level 7
        2 years ago

        Here is the pathway to one of the files that has both a green icon and a cloud with an arrow.

        If I shut my wifi off, I cannot open it. The cloud with an arrow turns into a pie chart.

        The file opens automatically once I reconnect to wifi.

         

        I will also note that there has been a change in behavior since this morning. Now files that ONLY have a green icon are in fact available offline. Earlier today those files weren't opening offline either. Now it seems the issue is only occurring with files that have both a green icon and a cloud with an arrow (which includes thousands of files).

         

         

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