We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
How can I remove a member from a shared folder and delete their folders/files from their computer?
Hi all, I want to remove a member from Dropbox and ensure the files are deleted from their computer, but there is no option to "Let XXX keep a copy of this shared folder". How can I be sure that the unshared folder is removed from the user's hard drive? Thank you.
8 Replies
Replies have been turned off for this discussion
- Jay
Dropbox Community Moderator
Hi arktis, thanks for contacting us.
When following these steps, are you not seeing the option on the Dropbox site or the desktop app for leaving a copy of the shared folder.
This will help me to assist further!
Hi, I am doing it on dropbox.com and don't see the option of allowing the member to keep a copy. Here's the screenshot:
Yes, it is missing both on another browser and also in incognito mode.
Hi, I am not using the dark mode them. I am on a family plan; the other user was on the same family plan but has already been removed.
- Jay
Thanks for the update, could you contact the support team directly for them to investigate this matter in more detail on their end?
Got it, thank you.
