Forum Discussion

CescoAiel's avatar
CescoAiel
New member | Level 2
9 months ago

How can I see what files the client thinks it needs to sync?

The client says >250k files, 157GB The total size of the folders marked to sync is <25GB It it really so difficult to give us more details on which files are currently being synchronised and whic...
desktop
sync
windows
CescoAiel's avatar
CescoAiel
New member | Level 2
9 months ago

v221.4.5365

Selected 1 folder in my dropbox (for now) to sync with my PC. The other stuff is fine where it is for now.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks, CescoAiel.

    Unfortunately, we don't have any info on why this might be happening and whether it's a re-sync or just a re-index, especially if the app can't do its thing and finish what it started.

    I have, however, passed your feedback along to our team and if you need anything else, please let us know.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!