We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
michellesteam
11 months agoNew member | Level 1
How can I share a video only with a specific family member?
Help! I made a video for my BILs surprise bday and sent to my sister. She opened it using the Google gmail and it opened in their shared account. Did I just ruin the surprise? She said she deleted it...
Hannah
Dropbox Community Moderator
11 months agoYou replied correctly here Michelle, no worries at all!
Is it possible to get a screenshot of the options she got when she tapped to open the link?
Maybe it asked her to open it on the Dropbox app or through her browser, but I'd need a visual of the options to be sure.
michellesteam
11 months agoNew member | Level 1
She deleted it but she said it said open in app or browser and she selected browser but it automatically opened in Gmail. I just don't know why.
- Hannah11 months ago
Dropbox Community Moderator
It can't really open in Gmail, perhaps in Chrome and it asked her to sign in to her Dropbox account and she used the Gmail address to sign in, is that possible?
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!