How can I share folders with a non-team member without adding them to my team?

Hey Koen W.​, happy Monday! 

Thanks for sharing more updates about the case!

If you need something else, please let me know and I will be more than happy to help every step of the way.  Wishing you a great week ahead. 😇

Hi Nancy,

Yes - it now has been resolved. I wanted to just leave the solution here, in case anyone else runs into this issue.

It turns out that there are sharing restrictions that you can implement on groups of people. Personally I belong to multiple groups and certain groups had restrictions on sharing - I was unaware of it, and it was probably done unintentionally. Anyway, if you belong to even just one group that has restricted sharing rules, you cannot share any folder - even folders that are not linked to groups with sharing restrictions. Once we removed the sharing restrictions on each of the affected groups, the problem was resolved.

Best regards

Koen

Hi again, Koen! I can see that there was already a ticket logged for this, and it appears that the issue has now been addressed. That said, if I've misunderstood the case, don't hesitate to let me know.

Hi Nancy,

I used Google Chrome this time instead of Edge, and created a second folder. Symptoms remain unchanged unfortunately.

It really seems like a bug, doesn't it? I mean, what other setting could there possibly be?

Regards,

Koen

Hi from me too, Koen! As a test, can you create one more folder in the same directory as the “Test folder” and let me know if you're unable to change its permissions, as well?

Feel free to do this via a different browser too, so that we can isolate the issue a bit more.

Sure,

Below are the screenshots. The first one is the sharing settings, the second one shows the folder settings from admin console/content/.../manage access. The issue seems to be that folder membership cannot be changed (set to 'team members only' and greyed out). If i cannot allow folder membership to anyone but the team, then obviously that will stop me sharing it to external customers.

The fact that this setting is greyed out seems to be at odds with the Sharing setting in the admin console. Very much feels like a bug to me, although there might be something I am overlooking.

Sharing from the 'all files' page makes no difference - i cannot share to people outside the team, and as per above, I am not allowed to change folder membership to anyone but the team....

Thanks for your help so far,

Koen

I see, thanks for the update, Koen, pretty odd indeed.

Would you mind sending me a screenshot of your sharing settings in the admin console?

Also, if you try sharing the folder from the all files page instead, do you get the same behavior?

Hi Hannah,

Thank you for taking interest in my issue. Yes - it is from the admin console / content page. 

Very odd, and external sharing is enabled already... 

Koen

Hey Koen W., thanks for reaching out to us today.

Is the behavior on the screenshots what you see when trying to share the folder from your "all files" page?

Can you try from the "content" tab in your admin console, to see if you can change the sharing settings and share the folder from there?

Hi all,

I keep having same issue with not being able to share a subdirectory in a Team folder to an external person.

I have admin console/settings/sharing/direct sharing/sharing externally set to 'On (anyone)'.
However, the folder itself shows that folder membership is restricted to team members only (see below) and the dropdown is greyed out - i cannot change it. So no matter what i do, i cannot add an external users email address to the folder as it always gives me the error 'this email isn't in your team'.

How do i change this greyed-out setting?

Much appreciate any help here - i seem to be going around in circles with whatever i find online or in the dropbox help.

Koen