How can I unban my shared links?

Question

Hi there,
&nbsp;
I've received an email telling me my public links have been generating too much traffic and so they've been disabled.&nbsp; The link in the email to remove the suspension tells me it's unable to unban the account and I need to contact support.&nbsp; But both the chatbot and help center are unhelpful so I'm hoping someone here can help me instead?

Jay · Answer

Hi PMurphy85, thanks for messaging the Community!
&nbsp;
Is this the first time that you've received this email about links being disabled on your account?
&nbsp;
This will help me to assist further!

PMurphy85 · Answer

Hi Jay, thanks for responding.&nbsp;&nbsp;Yep, this is the first time I've received the mail.

Jay · Answer

Thanks for that. In general, links can be temporarily banned due to breaching the daily bandwidth limits.&nbsp;
&nbsp;
It should take a full 24 hours for the ban to be lifted on your account after which you'll be able to share files again. We wouldn't be able to remove this temporary ban manually on our end.
&nbsp;
Subsequent bans will expire in 48 hours, 96 hours, and so on exponentially.

Forum Discussion

How can I unban my shared links?

3 Replies

About Create, upload, and share

Related Content

Need help unbanning public links

Share link .paper

Image link on without sharing

Suspicious shared link from sender.

Shared Link / "scl" to "s"

Recent Discussions

Public links have been temporarily suspended for generating excessive traffic.

I want to see all my folders in the Dropbox folder - both online-only and available offline

My shortcut files in my Dropbox folder on Windows have stopped working

I get a "We’ve interrupted your sharing activity. For details or to contact support" error.

Want some files in Dropbox left only on my laptop, not synced