We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
joseph s.30
9 years agoNew member | Level 2
How do i resume an interrupted upload?
if i upload large files to my dropbox account and my laptop goes to sleep the upload is interrupted. how do i resume the upload without beginning the process again?
I think I found a work around
click the # of files left hyper link
cancel the download of the current interupted file.
The next file in line should begin downloading at that point.
Make a note of the missed file to upload at a later time
and change your settings so the cpu doest go to sleep.
Apple logo>System preferences>energy saver>sleep time never
16 Replies
Replies have been turned off for this discussion
- Rich9 years ago
Super User II
If you're using the Dropbox client, it will handle that on its own. If you're uploading through the Dropbox website, you can't resume an upload.
- joseph s.309 years agoNew member | Level 2
thanks, not sure why they would program it that way
- Rich9 years ago
Super User II
Program it what way? It already does exactly what you want it to. If the sync process is interrupted, when it resumes it just picks up where it left off. It doesn't start the transfer all over again (it does need to index the file to see where it left off, but that's it).
- joseph s.309 years agoNew member | Level 2
i guess i don''t understand. if i'm uploading via the website and the upload is interrupted why can't they program it so that when i reconnect the upload continues? also, the program doesn't record it as an error, it says that it is uploading files while it isn't
- Charles S.359 years agoNew member | Level 2
I think I found a work around
click the # of files left hyper link
cancel the download of the current interupted file.
The next file in line should begin downloading at that point.
Make a note of the missed file to upload at a later time
and change your settings so the cpu doest go to sleep.
Apple logo>System preferences>energy saver>sleep time never
- ebrilla8 years agoHelpful | Level 5
Man ... you are brilliant! You don't know how many times I have been frustrated with this little (BIG!!!) issue. I upload files > 20 GB at a time and it has happened to me so many times (Mainly because of bad internet or someone closing the lid of the laptop).
It is crazy foolish to me that the programers of a product like DropBox that revolves around UPLOADING and DOWNLOADING would not foresee AND go through the trouble of fixing such a common and frustrating issue for their clients!
Thank you Charles S.35! TY1 TY! TY! - Kalle H.8 years agoNew member | Level 2
Thanks for finding a sollution! But what is the hyperlink? And where is it?
- ebrilla8 years agoHelpful | Level 5
This is a sample image of what you see when you receive that error.
You would just need to click on the "X's" on the files that did not upload properly (Files in the "pink bands" that say "Upload Error") and that will reactivate the rest of the uploads.
You will have to take note of the names of these files that have the failed uploads and that you are deleting so you can upload them again after the current uploads are done.
Hope this explains it better!
- scriptysandy8 years agoNew member | Level 2
Ugh! I was so happy to find this work-around but it isn't working for me. The next file loads half way and then stops. So I deleted that one and same happens to the next one.
- Mark8 years ago
Super User II
Unfortunately the website isnt designed to resume interrupted downloads.
It may be worth, however, trying a different browser and seeing if that helps?
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!