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KC805's avatar
KC805
Explorer | Level 4
3 years ago

How long before a Shared Link expires with Dropbox Plus?

I have an eBook that I have on DB and use a shared link to access it.    I just discovered that all the Shared Links with my Subscription Level (Dropbox Plus) doesn't allow you to change that setting.    It is a large jump in price to host just a couple of things.     Does anyone know how long a Link is good in Dropbox Plus?    Also, is there anywhere else we can share it without paying the exorbitant prices for that simple function?     

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21 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey KC805, thanks for posting on our Community!

     

    Shared links do not have an expiration date by default. Could you clarify what is the exact error you're getting when trying to access the shared link in question?

     

    Thanks!

  • KC805's avatar
    KC805
    Explorer | Level 4
    3 years ago

    I have an eBook that I have offered on my website for download via a link.      I posted this a few months ago and when I tested it, it said the link expired.    I went out to DB and tried to change the settings to the link and it said that you can't change it to cancel an expiration unless I upgrade from DropBox Plus to Pro.   

  • KC805's avatar
    KC805
    Explorer | Level 4
    3 years ago

    The toggle looks like it is off, but it definitely gave me a message that the Link expired.        This has happened to a couple of people on your forums.    

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey KC805, was the error a Dropbox one?

     

    Do you have a screenshot of it?

     

    And if you just copy the link from your account, does it work?

  • KC805's avatar
    KC805
    Explorer | Level 4
    3 years ago

    The link is a link to a document (free ebook) and it only lasts a few days.   

     

  • KC805's avatar
    KC805
    Explorer | Level 4
    3 years ago

    Yes, it is a dropbox link 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for clarifying, KC805!

     

    Now, since this is quite odd indeed, can we open a ticket for you instead, and take a closer look? If that's alright, we can message you to this email address.

  • KC805's avatar
    KC805
    Explorer | Level 4
    3 years ago

    Yes please!  Open a ticket.     I need to get this fixed.    

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    You're all set, KC805! Please reply back to my email, when you get the chance, and we'll take it from there.

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