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KC805's avatar
KC805
Explorer | Level 4
2 years ago

How long before a Shared Link expires with Dropbox Plus?

I have an eBook that I have on DB and use a shared link to access it.    I just discovered that all the Shared Links with my Subscription Level (Dropbox Plus) doesn't allow you to change that setting.    It is a large jump in price to host just a couple of things.     Does anyone know how long a Link is good in Dropbox Plus?    Also, is there anywhere else we can share it without paying the exorbitant prices for that simple function?     

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey KC805, thanks for posting on our Community!

     

    Shared links do not have an expiration date by default. Could you clarify what is the exact error you're getting when trying to access the shared link in question?

     

    Thanks!

    • KC805's avatar
      KC805
      Explorer | Level 4
      2 years ago

      I have an eBook that I have offered on my website for download via a link.      I posted this a few months ago and when I tested it, it said the link expired.    I went out to DB and tried to change the settings to the link and it said that you can't change it to cancel an expiration unless I upgrade from DropBox Plus to Pro.   

      • KC805's avatar
        KC805
        Explorer | Level 4
        2 years ago

        The toggle looks like it is off, but it definitely gave me a message that the Link expired.        This has happened to a couple of people on your forums.    

         

         

  • KC805's avatar
    KC805
    Explorer | Level 4
    2 years ago

    I have a website where people can sign up for a free ebook.   The Website form sends the request to my email service who manages the email confirmation and sends out the link to the subscriber.      The link keeps expiring.   Help Desk hasn't been able to figure it out.    Does anyone have any idea why my link keeps expiring?  

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi there KC805 - I'd recommend getting back to the expert who was handling your case with this information so that they can assist further. 

       

      Let us know if you have anything else to add or ask in the meantime. 

      • KC805's avatar
        KC805
        Explorer | Level 4
        2 years ago

        Hi Walter,  

         

        I tried, but she closed the ticket.  

        I am not sure what else to do.   It just keeps randomly telling me the link expired.      I may have to find another solution for sharing documents.     What do you think?    

         

        Thanks, Kristi 

         

         

         

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