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Forum Discussion

Pih's avatar
Pih
Helpful | Level 6
6 years ago

How to get rid of the red circle on the dropbox icon in my menu bar? Mac desktop app.

Whenever someone comments on a shared file in dropbox, I get a red circle on the dropbox icon in the menu bar. This interrupts my workflow and I have to get rid of this feature if I want to get any w...
desktop
Mac
Notifications
sync
peekaboo82628's avatar
peekaboo82628
Explorer | Level 4
3 years ago

You are indeed correct, after reading more than 20 threads about this issue, where Dropbox customer service team only requested the users to restart/reinstall/reboot the application/machine, which is such a common operations that a professional support should already prepare a manual to target any issues, I found that none of these "tricks" solved the issue.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there peekaboo82628, are you still having issues with this?

 

If so, could you send us a screenshot of the app's status and version as shown in your menu bar?

 

Thanks!

  • peekaboo82628's avatar
    peekaboo82628
    Explorer | Level 4
    3 years ago

    Hi Walter,

    sure, I attached a screenshot in this reply. Please note that I have reboot the laptop, reinstalled Dropbox and relink my account multiple times, which don't help.

    Kind regards,

    peekaboo82628

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey peekaboo82628, just to confirm, have you gone through the updating process for the Dropbox for macOS version of the app, that appears in your screenshot, using the "get started" link?

      • peekaboo82628's avatar
        peekaboo82628
        Explorer | Level 4
        3 years ago

        Hi Hannah , thanks for the hint, I tried again and the red "1" sign disappeared.

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