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Pih's avatar
Pih
Helpful | Level 6
6 years ago

How to get rid of the red circle on the dropbox icon in my menu bar? Mac desktop app.

Whenever someone comments on a shared file in dropbox, I get a red circle on the dropbox icon in the menu bar. This interrupts my workflow and I have to get rid of this feature if I want to get any work done on my computer.

 

I have turned off all notifications on Dropbox app and on my system preferences, but the red circle still appears. I think this is bad software development practice to circumvent system preferences (which allow you to choose which applications can show the badge app icon) by putting the red number in the menu bar (which the user has no control over).

 

I have now spent significant amount of time trying to find a solution to this, but I'm starting to fear it is impossible. I wish I had not updated dropbox, I have lost so much working time because of the update that introduced this red circle.

 

Has anyone found a way to permanently disable the red circle or to hide the dropbox icon from the menu bar completely? Is there a way to request this feature (or rather file a bug report, I can't believe the circle is there on purpose when notifications are turned off) from the dropbox dev team?

desktop
Mac
Notifications
sync

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  • Kaasi's avatar
    Kaasi
    New member | Level 2
    4 years ago

    Since 2020? This is not acceptable. Having that red bubble with a "1" there for several months leads me to keep constantly looking there. I will try to switch to Google Drive. Thanks 

  • peekaboo82628's avatar
    peekaboo82628
    Explorer | Level 4
    3 years ago

    You are indeed correct, after reading more than 20 threads about this issue, where Dropbox customer service team only requested the users to restart/reinstall/reboot the application/machine, which is such a common operations that a professional support should already prepare a manual to target any issues, I found that none of these "tricks" solved the issue.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there peekaboo82628, are you still having issues with this?

     

    If so, could you send us a screenshot of the app's status and version as shown in your menu bar?

     

    Thanks!

  • peekaboo82628's avatar
    peekaboo82628
    Explorer | Level 4
    3 years ago

    Hi Walter,

    sure, I attached a screenshot in this reply. Please note that I have reboot the laptop, reinstalled Dropbox and relink my account multiple times, which don't help.

    Kind regards,

    peekaboo82628

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey peekaboo82628, just to confirm, have you gone through the updating process for the Dropbox for macOS version of the app, that appears in your screenshot, using the "get started" link?

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