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dduraznito's avatar
dduraznito
Explorer | Level 4
3 years ago
Solved

How to reset my camera uploads, I tried everything

Hi! I need to force the Android app to re-upload all the photos in my gallery.
I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this.
I have already:
-re-installed the app
-deleted the cache memory
-deleted all files in the Dropbox camera upload folder
-restarted the device
-even tried from a new device with a different SD card but with the same files in it
Still, Dropbox will only upload new files.

I also tried manually uploading but due to the fíes being cover 1500, the app never stops processing the files and never uploads anything.
I'm on Android 12 and no other apps are set to

Camera uploads
Mobile
sync

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi SCOOP245! I had a look into our system, and from what I can see, you’ve already reached our support team about this.

     

    If you need something else, give me a nudge.

  • pliSkiNAKE's avatar
    pliSkiNAKE
    Explorer | Level 3
    2 years ago
    How do you force Dropbox to reupload all photos that are currently on your Android phone? Even if they have been uploaded before. (Photos meaning anything you currently have set to be uploaded: just camera photos, camera photos and screenshots, etc etc.)
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey pliSkiNAKE, thanks for posting!

     

    Just to confirm, you're referring to the automatic camera uploads feature, correct?

     

    If so, can we send you an email, so we can look into this internally?

  • pipacsangyalfu's avatar
    pipacsangyalfu
    Explorer | Level 4
    2 years ago

    Hi Everybody,

     

    I also came across with the same issue - wanting to force forget all uploaded pictures and videos from Apple Photos - could I ask for you assistance? 

     

    Thank you, regards!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey pipacsangyalfu, thanks for joining the discussion here.

     

    Can you please confirm that you're referring to files that have uploaded to your Dropbox account through the automatic camera uploads feature?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for that pipacsangyalfu 

     

    May we reach out via email to have a further look internally? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries pipacsangyalfu​ - you've got mail.

    At your convenience, please have a look at your inbox and we'll take it from there. 

  • jigoku's avatar
    jigoku
    Helpful | Level 6
    2 years ago
    I need assistance too - I need to reuplaod all my camera uploads photos/movies as I want them to be in their original format (heic etc.). Please help 🙂

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