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3amedia's avatar
3amedia
New member | Level 2
1 month ago

How to sync to an external Thunderbolt 3 SSD Drive on Mac?

Device Mac Studio M1 Max Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) (240.4.8609) Dropbox Plan (Plus) Question or Issue I have purchas...
desktop
Mac
sync
Andywinter's avatar
Andywinter
Helpful | Level 5
16 days ago

I have the same issue - and I believe I am eligible - can you help me?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
15 days ago

Hey Andywinter, thanks for your reply on this thread.

Can you give us a bit more info on your setup?

What's your computer's macOS version and what's your Dropbox app version and sync status?

You can see the latter by hovering over the Dropbox icon in your menu bar.

Also, if you're eligible per the Help Center article Walter linked above, did you try the steps provided in the article to move your Dropbox folder, to see if they help?

  • Andywinter's avatar
    Andywinter
    Helpful | Level 5
    14 days ago

    Hi Hannah

     

    I'm on MACOS 26.3 using Dropbox 243.3.6933

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      14 days ago

      Thanks for that, Andy!

      What about the steps in the article I hyperlinked? Did you get a chance to try them? And if so, are you having any issues?

      • Andywinter's avatar
        Andywinter
        Helpful | Level 5
        14 days ago

        I did.  There was no Advanced settings option when I signed back in again.

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