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3amedia's avatar
3amedia
New member | Level 2
1 month ago

How to sync to an external Thunderbolt 3 SSD Drive on Mac?

Device
Mac Studio M1 Max
Operating System/Browser (if using the web)
macOS Tahoe 26.2
Dropbox App Version (if using the app)
(240.4.8609)
Dropbox Plan
(Plus)

Question or Issue
I have purchased a 2TB Thunderbolt 3 SSD to use as an external drive for Dropbox as I am running out of space on my 1TB drive in the Mac Studio. For the life of me, I cannot figure out a way in Preferences to point it to the external  TB3 SSD drive.

It says I am using Dropbox on File Provider and I cannot see the option that will allow me to point it to the external drive. I had previously done so in the past with no problems, till the update to macOS Tahoe when suddenly the link to the external USB-C drive was severed. It worked for a while as I have sufficient space on my 1TB and I did selective sync. Now, I am running out of storage space, I appreciate guidance. 

 

 

desktop
Mac
sync

12 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 days ago

    Hey Andywinter​!

    In order to be able to see the context menu options, the app needs to be fully updated. As a first step, please let me know the syncing status of your app. 

    Also, based on the app version that you're using (243.3.6933) it sounds like you have the beta version installed instead of the stable one. That could be the culprit there.

    If the app is up-to-date but the context menu is still missing, can you try to uninstall Dropbox from your computer using these steps?

    Once you do this, please access your account settings online and then toggle the Early Access setting to Off. After that reinstall the stable version using this link.

    I'll be waiting for your update once you try this, to let me know if the behavior remains the same. 

    If it does, please send some screenshots of what you see when you see when you right click on a folder, in order for me to have a visual. Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 day ago

    Hey Andywinter!

    Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

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