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I cannot upload new Word documents
I cannot upload word documents that i have made/amended recently.
Old files on my computer will still upload as normal but nothing happens when i try to add a more recent file.
any ideas? is there something in my word settings that may have changed?
Hey mattjackson, sorry to jump in, but I just wanted to mention that it sounds like the desktop app on your computer is not running/syncing normally.
Could you try reinstalling it and let us know how it goes?
7 Replies
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- Hannah
Dropbox Community Moderator
Hey mattjackson, thanks for joining our Community and happy Friday!
Can you please give us some more info on your issue?
How are you trying to upload the files? Through our website? And if so, are you using the upload button or drag & drop?
Or are you perhaps using the Dropbox desktop app/mobile app?
Any additional info would be really helpful.
Thanks.
- Hi Hannah, I am trying to upload them via drag and drop on the desktop app.
- Hannah
Thanks for the update here, Matt!
Hmm, what is the sync status of the Dropbox application now?
You can see that by hovering your mouse over the Dropbox icon in your system tray/menu bar.
Nothing happens when I hover the mouse over the dropbox icon.
- Walter
Hey mattjackson, sorry to jump in, but I just wanted to mention that it sounds like the desktop app on your computer is not running/syncing normally.
Could you try reinstalling it and let us know how it goes?
yes that seems to have worked.
Thanks very much.
- Walter
No biggie mattjackson - I'm just glad to hear you're back up and running.
See you around and take care!
