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Lorraine66's avatar
Lorraine66
Helpful | Level 6
2 years ago

I can't access my backup files, after Dropbox asked for a backup update

Since clicking on the file backup link that Dropbox sent me today, Dropbox is not featuring any of the files that I have on my PC. I use my Dropbox account on my PC, my iphone and my ipad. This one account allows me to see all my PC files across all my devices. But since clicking on the backup link DB sent me, there are none of my PC files appearing in my Dropbox account either on the web portal, nor on my files area of my PC or on the app on my iphone and ipad. This means I cannot get access to any important files while away from my PC until I can restore them to Dropbox. Very urgent! I am lost without my files and cannot work! Really hoping some clever person can help me please!

Computer Backup
desktop
Dropbox Backup
sync
Web

44 Replies

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  • CharlesFVincent's avatar
    CharlesFVincent
    Helpful | Level 6
    2 years ago

    Yes. If files are stored only on the cloud then you are dependant on Internet connection to retrieve them and they're not backed up anywhere.  

  • cbshaffer's avatar
    cbshaffer
    Helpful | Level 6
    2 years ago

    @Jay @Walter @Hannah 
    I am reposting this since no one has addressed my questions for two weeks. (And Dropbox doesn't allow my subscription to have customer service phone calls!)
    ...
    Thank you all for your time in responding, but I'm still at the same point as I began. Dropbox Backup has changed your services in an undesirable way. I want to be able to sync my LOCALLY STORED files with Dropbox AND access them from my other devices. This is what Dropbox previously provided. Is it really good business practice to take away services from your customers, especially when a year's subscription has already been paid? Please respond directly to this issue. If my former services are no longer available, what are my options for possibly canceling my subscription for a prorated refund.

  • _voy_'s avatar
    _voy_
    Helpful | Level 5
    2 years ago

    Should we all open a case at Dropbox to answer those requests? As @cbshaffer wrote, you changed the game during the play. This is not acceptable. Should we vote with our shoes - meaning we should leave and ask for chargeback in the bank? We have evidence we that you are not fair. 

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Everybody,

     

    Thanks for your feedback on the recent changes to Backup. Since cancellations and refunds are account-specific, please contact Dropbox Support for further assistance and questions about your account.

     

    Regards,

    Ben

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