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I can't access some folders after installing the app
Hi, I purchased a MacBook Pro, running Ventura 13.5. I installed Dropbox so I could access my existing files. After the install, I can only accesses a small portion of my files (they seem to be the ...
Hi,
This is very curious. The listing of devices you show me appears to be from my MAC, which I am currently using. This is the "Screenshot 2023-08-23" image I sent you. It is the only MAC we have, and was recently purchased to replace an earlier MAC. The other devices listed are seldom used, so I can't really remember how they display DropBox.
Our ACER/PC running Windows is not on your list. That is the "Dropbox Shot" image I sent. That computer, and its version of DropBox is the desired one, as it includes all our files (absent from the MAC version).
A possible source of conflict may be related to our email account. We use G-Mail, and our "real" address is [Removed as per Community Guidelines]. However, in order to make it simple to change email addresses in the future, we use a "pointer" service offered by my old college; we have people write to us at [Removed as per Community Guidelines] and MIT then sends that message to us at [Removed as per Community Guidelines]. The MIT address willnever change, but we can change the gmail account to something else at will.
Is it possible to merge what appear to be two individual DropBox accounts? Or can I just abandon the version on my MAC and somehow find out how to access the version found on our PC?
Many thanks,
AABlanchard
Jay
Dropbox Community Moderator
Dropbox Community ModeratorMost likely you have an account at the Gmail address, and another at the MIT email address.
Could you try logging into the Dropbox site using the other email to see if the files are visible there, and that other device?
Currently, there isn't any method to merge account, aside from using shared folders to transfer files from one to another.
