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raphagari's avatar
raphagari
Explorer | Level 3
2 years ago
Solved

I can't get my hard drive to sync after disconnecting it from my PC

Yesterday I disconnected my HD from PC, now, this HD is not synced with dropbox online anymore. I went to configurations, and chose this HD to be synced. However, it show an error, saying that "a c...
desktop
Error Messages
sync
windows
  • Jay's avatar
    Jay
    2 years ago

    When you reinstalled the Dropbox desktop application, did you perform an advanced reinstallation to get the option in the advanced settings to locate the Dropbox folder on the external drive?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi raphagari, thanks for bringing this to our attention.

 

Just for clarification, are you referring to an external drive that you disconnected from the computer?

 

Is this the same computer you previously had it connected to? Have you enabled the Dropbox Backup feature, or is your Dropbox folder located on the drive?

 

This will help me to assist further!

raphagari's avatar
raphagari
Explorer | Level 3
2 years ago

It says the HD has a dropbox.cache already. 
So I deleted, and still cant assign.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    When you reinstalled the Dropbox desktop application, did you perform an advanced reinstallation to get the option in the advanced settings to locate the Dropbox folder on the external drive?

    • raphagari's avatar
      raphagari
      Explorer | Level 3
      2 years ago

      Thank you Jay.
      It worked after this full unistall then advanced installation!

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