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carlosgap5's avatar
carlosgap5
Helpful | Level 6
6 years ago
Solved

I can't save files in my Dropbox folder

Since last week, while working on office, or autocad, or anything, i cant save files to dropbox folder. It gives a message that the file dont existe (if the file is new) or if it was existent it says...
desktop
Error Messages
sync
  • carlosgap5's avatar
    carlosgap5
    6 years ago

    just discovered that the latest windows 10 update was causing the issue.

    uninstalled the update from 14february,  wich is KB4524244, fixed the problem

carlosgap5's avatar
carlosgap5
Helpful | Level 6
6 years ago

it a relation of windows update and dropbox, yes, excluded all apps.

the name of the update causing he problem was kb535996

dropbox should have a look into it...

cheers

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for the additional info, carlosgap5!

Since the update that causing the issue was from your OS, I'd recommend getting in touch with their Support team in case they have more info on the matter.

If anything else pops up in the meantime, just give us a shout. 

Have a lovely day ahead!

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