I can't see the updates of other users on my desktop app, even though there are no sync issues.

Hey jnewberry! Thanks for reporting this on our forum. 

As a first, can you send over the current syncing status and app version of your desktop app? 

Are you able to see the updates on www.dropbox.com and, if yes, do the updated files/folders contain any of these characters in their name?

Keep me in the loop for more updates.

No, the file names do not have any of those characters

Did my screenshots come through alright?

Nancy​ 

I just figured out how to add your calling card to a reply to kick off a notification

No worries, jnewberry​; I can see the screenshots you’ve attached here. Can you also clarify if you can view the updated files on your web account?

If you can, I'd like you to hover over the Dropbox icon in your system tray and let me know what’s the syncing status that it reports at the moment. Does it also state it’s up to date? 

If yes, please double check your selective sync settings next and make sure the content you can’t see on the desktop app hasn’t been unchecked there. In case it has, make sure it’s selected once more, so that the app can sync it to your computer.

Nancy​ I do not see the updated excel files, all I see is the outdated one.  When I hover over the dropbox icon, it says all up to date.

Thanks for checking, jnewberry! Can you go on www.dropbox.com and send me a screenshot of the location where your updated files should be showing? After that, I’d like one more visual of what you see on your Dropbox app (under the same location). 

If there’s any personal info on either one of your screenshots, please make sure to remove it first.

Nancy​ 

Hi there, jnewberry!

Just to confirm, when you go to the folder where the updated files should be on dropbox.com, do you see the updated files or the outdated ones?

The website will show you all the files that are updated and saved to our servers.

So, if you can't see the updates on the website either, it means that there's an issue with the user that updated the files; can you check with them and ask them to see if they can access the files on the website from their own account?