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zash13x's avatar
zash13x
New member | Level 2
1 year ago

I can't share any files due to a violation of the Terms of Service

Hi! I am encountering this error and can't find any articles on how to solve it.     I'm thinking of subscribing to a plan, but with this issue, it's just impossible to continue using...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey zash13x, welcome to our Community. 

 

From the error you’ve shared, it looks like your sharing activity has been banned indeed due to one of these reasons.

 

I can log a ticket for you though and investigate further. Can I contact you at the email address showing here? 

 

Let me know.

zash13x's avatar
zash13x
New member | Level 2
1 year ago

Hi @Nancy,

 

Yes, please feel free to contact me at the email address showing here.

 

Just to provide some context, I’ve been using my Dropbox account since the early days, back in late 2008 during my university/college years, so it’s been around 15 years now. I’m not aware of why the sharing activity has been banned on my account, and I can’t recall receiving any email notifications about it.

 

I’d really appreciate your help with this issue as I’m considering subscribing to Dropbox for my needs.

 

Thank you!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    No worries, zash13x. I’ve logged a ticket for you in our system. 

     

    When you’ve seen it, reply back to me and we’ll go from there.

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