Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

Alfonsu's avatar
Alfonsu
Explorer | Level 3
27 days ago

I can't share any files from my Dropbox account (I see that sharing is restricted).

For a few weeks now I've noticed that I can't share new files from my dropbox.

Еvery time I try it gives me the following error:



I carefully checked my email for anything sent from dropbox, but there is nothing there related to this issue

Since my account is Basic, I don't have many options for seeking help. The chatbot wasn't able to help me, which is why I'm writing here.

7 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    26 days ago

    Thanks for posting this on our forum, Alfonsu.

    Are you receiving this error on different browsers? 

    Also, is this something you see only when creating shared links on Dropbox, or when trying to share a folder with another user’s Dropbox email address, as well? 

    Let me know what you find.

  • Alfonsu's avatar
    Alfonsu
    Explorer | Level 3
    26 days ago

    Nancy​ I only share files and no matter if I do it from a web browser or the desktop app I always get an error. Through the desktop app the error is as follows:

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    26 days ago

    Thanks for the extra screenshot! Can we log a ticket for you next and look into this further?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    26 days ago

    Hey Alfonsu, I just sent you an email. 

    Reply back to me, and we'll take it from there. Thanks!📩

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    25 days ago

    No worries, Alfonsu; I can see your last reply to Megan, as well. She’ll review your case as soon as possible and further assist.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!