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Alfonsu's avatar
Alfonsu
Explorer | Level 3
10 months ago

I can't share any files from my Dropbox account (I see that sharing is restricted).

For a few weeks now I've noticed that I can't share new files from my dropbox.

Еvery time I try it gives me the following error:



I carefully checked my email for anything sent from dropbox, but there is nothing there related to this issue

Since my account is Basic, I don't have many options for seeking help. The chatbot wasn't able to help me, which is why I'm writing here.

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7 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for posting this on our forum, Alfonsu.

    Are you receiving this error on different browsers? 

    Also, is this something you see only when creating shared links on Dropbox, or when trying to share a folder with another user’s Dropbox email address, as well? 

    Let me know what you find.

  • Alfonsu's avatar
    Alfonsu
    Explorer | Level 3
    10 months ago

    Nancy​ I only share files and no matter if I do it from a web browser or the desktop app I always get an error. Through the desktop app the error is as follows:

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the extra screenshot! Can we log a ticket for you next and look into this further?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Alfonsu, I just sent you an email. 

    Reply back to me, and we'll take it from there. Thanks!📩

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    No worries, Alfonsu; I can see your last reply to Megan, as well. She’ll review your case as soon as possible and further assist.

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