Forum Discussion

bmers's avatar
bmers
Explorer | Level 3
2 years ago

I can't update my Mac to File Provider, as the app is stuck syncing 2 files

Hello -   I am trying to update Dropbox on my Mac (Sonoma) to the File Provider version, but it tells me I need to finish syncing files first.  The menubar app has said "Updating 2 files" for mon...
desktop
Error Messages
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the additional information and the screenshots too bmers 

 

I can see in your screenshot that the size of your Dropbox folder is still being calculated. Do you know approximately how many files you're syncing locally on your computer? 

 

Have you ensured that Backblaze is not interfering here by completely closing it for a while as a test? 

 

You can check your selective sync settings in the app's preferences as well. 

 

Please keep us posted!

bmers's avatar
bmers
Explorer | Level 3
2 years ago

Hi - I disabled Backblaze, and Dropbox is still stuck syncing on two files.  

 

Is there a command line tool or something that will tell me what files it is trying to sync?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Can you send us a screenshot of the app's current status so that we can have a look too bmers ?

     

    Have you tried fixing your hard-links and permissions as outlined here? 

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