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boomerace's avatar
boomerace
Explorer | Level 4
2 months ago
Solved

I can't upload/sync a file to my Dropbox account from my laptop.

Hi, I've been trying to upload a document to dropbox from my laptop so that I can work on it from my ipad. However, it seems to be stuck syncing and not loading. I've checked my firewall and it allow...
desktop
iOS
sync
  • Megan's avatar
    Megan
    2 months ago

    Hey boomerace!

    It might sound trivial but can you try to restart your device, and then follow the steps mentioned here?

    Let me know of any updates!

     

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Welcome to our Community, boomerace​.

Can you tell me what’s the syncing status and app version of your Dropbox app? How much free space do you currently have? 

Finally, can you clarify what you mean when saying you can’t download the Dropbox, or delete whatever Dropbox you have on your laptop? 

Keep me posted.

boomerace's avatar
boomerace
Explorer | Level 4
2 months ago

Hi Nancy,

It is in a continual syncing status.  I thought I had the app, but apparently, I just linked a Microsoft account. My current memory is 2.01 of 2.75gb.

As for deleting, I've gone into the computer settings and tried deleting dropbox and it said it was unable to delete. In trying to install the app, I tried to install the app and i was unable to install the app.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for sharing more info! So, if I get this right, the Dropbox app is already installed on your computer, but you can’t remove it from your device in order to reinstall it. Does this sound correct?

    Can you send me a screenshot of what you see exactly when trying to uninstall it? I’d also like a screenshot of the continual syncing status that you mention.

    Finally, what’s the size of the file you’re trying to upload to Dropbox?

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