Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

duncum's avatar
duncum
Explorer | Level 3
2 days ago

I deleted the problem file, and now sharing is running again. What was the issue?

I deleted the problem file and share worked again. However it appears to have reverted to not sharing again yesterday. Please help me understand why and what I can do to fix.

Thanks

Ian Duncum

Share
Shared Files
Shared Folders

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 minutes ago

    Hi duncum, just to confirm, are you still unable to share files on your Dropbox account at this time?

  • duncum's avatar
    duncum
    Explorer | Level 3
    1 hour ago

    Hi Mark I have no  idea why my sharing has been banned. As said I deleted the offending malware file. And it worked again and is now not working. I have waited for over 24 hours and it hasn't resolved. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 days ago

    What exactly is the issue? You havent said.

    Has your sharing been banned? If so have you looked at this?

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!