Forum Discussion

chuchinh's avatar
chuchinh
Explorer | Level 4
6 years ago

I don't see the "Manage backup" option to disable the computer backup, what can I do?

I cannot turn off desktop sync. I have read your instructions: To turn off computer backup: Click the Dropbox icon in your system tray (Windows) or menu bar (Mac).  Click your profile pict...
Computer Backup
desktop
sync
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

That's great to hear, Ajwa1!

 

If anything else comes up, you know where to find us. 

 

In the meantime, I hope you have an enjoyable weekend!

goprea's avatar
goprea
New member | Level 2
4 years ago

Same issue: Every time when I plug an external drive I get this option by DropBox to backup the files. I DO NOT WANT TO DO THIS !!! Although I selected many times  "Don't ask me again" this "offer" comes again and again, every time when I plug an external drive. (I made a stupid mistake many months ago to accept an offer without knowing what exactly does, and now there is no way to get rid of it!!). FRUSTRATTTTTIIINNNGGGG !!!!

I read on the internet to go to Settings / Backups / Manage backups/ and turn backups off. I can go to Settings / Backups / Manage Backup but ... there is no place where to turn them off. I only have choices for "Add a backup" or "Folders" BUT NO controls of backups (ON or OFF). What can be done ???? 
A very desperate DropBox "hater" 😞 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey goprea, sorry to see you're having trouble with this.

     

    In the backups tab in the application preferences, there should be a "show setup notifications when new external drives are plugged in" setting. Is that checked?

     

    If not, please uncheck it, to see if that helps. 

     

    As for you, sightshooton, did you previously perhaps uninstall Dropbox from your computer, without disabling the backup feature first?

     

    Can you try to manage your backups from this page?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!