Forum Discussion

luispedroferreira's avatar
luispedroferreira
Explorer | Level 4
2 years ago

I don't see the option to unshare a folder, even though I'm the owner

I'm facing some problems when trying to stop sharing several folders I'm the owner. The share icon is present, but I am the only member of this folder. I understand that until I remove myself from the shared folder, it will remains shared; however, I can neither find the option to remove myself from the folder nor the option to "unshare folder". What should I do??
 
It seems that the issue of unsharing folders is very common on this forum, perhaps indicating that this feature isn't as easy to use as the Dropbox team thinks, or the documentation is not explicit as it should be.
Share
Shared Folders

46 Replies

Replies have been turned off for this discussion
Show More
  • JSLK-'s avatar
    JSLK-
    Explorer | Level 4
    2 years ago

    Hi Nancy

    Yes - the unshare link is not there. The folder is at toplevel and empty and I'm the owner and only member.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi JSLK-, could you attach a screenshot showing the folder in Dropbox and the prompt you get when trying to unshare, while hiding any personal names or emails, in order to understand what you're seeing?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for that, JSLK-! Can you send us one more screenshot of what you see when opening the "FinanceHelp" folder on your Dropbox account? Please make sure that the folder's filepath is showing, as well. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey JSLK-, let me say that I appreciate your patience on this! 

     

    Another thing that I can think of is if you used to have another shared folder inside the FinanceHelp at some point.

     

    You can check your sharing tab here, and check if there are any old folders that show up there. If there are, can you add it/them back and let me know where it/they can be located? Do you see anything inside 'FinanceHelp'?

  • JSLK-'s avatar
    JSLK-
    Explorer | Level 4
    2 years ago

    Surely the folder had some file in the past - but they are all removed. So now - its empty.

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Would you mind checking your sharing tab, just to check and confirm if any folders show up there JSLK-? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!