Forum Discussion

Shmaltrino's avatar
Shmaltrino
New member | Level 2
6 months ago

I enabled computer backup on my new Win11 device, but Dropbox is stuck indexing.

I am having trouble with Dropbox on a new Windows 11 PC. It is a bit confusing so bare with me... I used a program called "PC Mover" by Laplink to do transfer my old Win10 PC to a new Win11 PC - it...
desktop
Dropbox Backup
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey Shmaltrino! Thanks for posting on our forum. 

So, to clarify, you enabled Dropbox’s computer backup on your new device, which is now called “PC 4”, but you were unable to see the main computer folders of your old device. Does this sound correct?

If yes, did copying them over from your old device seem to help, or you still can't see them at all on your new computer? 

As for the syncing issue you’re facing on the new device, did you restart your computer and the Dropbox app is still stuck indexing? 

Finally, I’d like you to right-click on your local Dropbox folder, go to its Properties and send me a screenshot of the next window you’ll see. 

Keep me in the loop for more info.

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