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Dagmar3's avatar
Dagmar3
Helpful | Level 5
4 years ago

I have problems with the quality of scanned documents

Hello, I have problems with the quality of scanned documents. How to set the resolution when scanning? The size of the saved scans is only 100kB, it is not visible
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi @tEjxBC, thanks for bringing this to our attention.

 

What device are you currently using, and are there multiple cameras on it?

 

Are you on the latest version of the mobile OS, and the Dropbox mobile app?

 

Did you notice this change after a recent update, or changing phones, or at a random point?

 

This will help me to assist further!

tEjxBC's avatar
tEjxBC
Helpful | Level 5
4 years ago

Poco X3 NFC. Yes multiple cameras. But the same-as-always is used by Dropbox. Same phone for 2 years. Never was an issue. All up to date of course. Noticed randomly today.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Is this occurring on all documents you scan or just this specific document?

     

    Does it make a difference what language the document is in?

    • tEjxBC's avatar
      tEjxBC
      Helpful | Level 5
      4 years ago

      On all of course. What a strange question...

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

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