Forum Discussion

Redkraft's avatar
Redkraft
Explorer | Level 3
3 years ago

I have two accounts, and need to merge content between them.

I appear to have two drop box accounts.  One shows up in my ipad apps and on my pc file explorer and works great.  I don't know how to log in or out of it and I have no idea what my user name or pass...
Create
Share
sync
upload
Redkraft's avatar
Redkraft
Explorer | Level 3
3 years ago

I can sign out of this account on my computer.  But when I attempt to sign into the other account, it just puts me back in this account.  It never asks for for the other email address and password--which in a sense is good because I don't know the password for the other account even though my devices and this computer in a way is also logged into to that account.

 

To be clear the account I was to use is smoothly integrated with my two ipads right now through the drop box app.   It shows up on this computer via the file explorer, but I can't get there via my browser which, instead, takes me directly to this account.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Redkraft, sorry to jump in here.

 

If your devices are linked to the account you want to keep using, all you need to do is basically login to the other account and see what kind of files you need from it and share it the way that Rich described in the reply that Megan linked to you.

 

If you're having trouble signing in to that account, I would actually suggest using a private browsing/Incognito window on your browser.

 

Let us know how it goes.

  • Redkraft's avatar
    Redkraft
    Explorer | Level 3
    3 years ago

    I clearly do not understand any of these instructions.  I have had my own personal computer (not the same one) for 43 years so I am not completely ignorant but nothing seems to work other than brute force downloading things from one drop box on to my computer and then dragging them into the other drop box on my windows file explorer.

     

    Perhaps I should try to explain more clearly.  Although I have access to the drop box I am paying for on my computer via windows file explore and on my ipads via my app, I am unable to log into that account on a browser. Even if I log out of my other account it only allows me to log back into that account.

  • Redkraft's avatar
    Redkraft
    Explorer | Level 3
    3 years ago

    I think it is finally working the way I want it to although I am not completely sure I know why.  Thank you for your help.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Redkraft, I'm glad that you've figured this out and that your accounts now work as you want them to.

       

      If you have any other questions, please let us know.

       

      Have a great weekend!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!