Forum Discussion

Redkraft's avatar
Redkraft
Explorer | Level 3
3 years ago

I have two accounts, and need to merge content between them.

I appear to have two drop box accounts.  One shows up in my ipad apps and on my pc file explorer and works great.  I don't know how to log in or out of it and I have no idea what my user name or pass...
Create
Share
sync
upload
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Redkraft, sorry to jump in here.

 

If your devices are linked to the account you want to keep using, all you need to do is basically login to the other account and see what kind of files you need from it and share it the way that Rich described in the reply that Megan linked to you.

 

If you're having trouble signing in to that account, I would actually suggest using a private browsing/Incognito window on your browser.

 

Let us know how it goes.

Redkraft's avatar
Redkraft
Explorer | Level 3
3 years ago

I think it is finally working the way I want it to although I am not completely sure I know why.  Thank you for your help.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Redkraft, I'm glad that you've figured this out and that your accounts now work as you want them to.

     

    If you have any other questions, please let us know.

     

    Have a great weekend!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!