Forum Discussion

calmaylimited's avatar
calmaylimited
New member | Level 1
11 months ago

I installed the Dropbox app, but my files aren't syncing to my web account.

I have installed the Dropbox app on my new Windows laptop. However, my files on the new laptop are not syncing with my Dropbox account and so I cannot access them from my Dropbox web account.  Wh...
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calmaylimited's avatar
calmaylimited
New member | Level 1
11 months ago

Thank you so much Nancy for the swift reply.

Syncing status says everything up to date and version is 217.4.4417

My responses are in bold below:

  1. Also, is the issue that you’re adding new files to your local Dropbox folder and you don’t see them on www.dropbox.com after that?  Yes
  2. Are you able to see all of your previous web files on the Dropbox app normally? Yes

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi calmaylimited, can you try upload a file directly to the Dropbox site to see if it syncs to the new laptop?

    Afterwards, could you try adding a file into the Dropbox folder itself and see if this syncs?

    • calmaylimited's avatar
      calmaylimited
      New member | Level 1
      11 months ago

      Thanks for the attention.

      I have just successfully uploaded a file as requested, but it is not syncing.

      Please, help.

      Thanks.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Okay, so you uploaded a file to the site, but it's not appearing on your computer, is that correct? Does the upload appear on the events page?

        Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

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