Forum Discussion

calmaylimited's avatar
calmaylimited
New member | Level 1
11 months ago

I installed the Dropbox app, but my files aren't syncing to my web account.

I have installed the Dropbox app on my new Windows laptop. However, my files on the new laptop are not syncing with my Dropbox account and so I cannot access them from my Dropbox web account.  Wh...
desktop
sync
windows
Dean G's avatar
Dean G
New member | Level 1
11 months ago

I am having a similar problem where I've upgraded my laptop and have downloaded the desktop app. It says that the syncing is up to date, however the Dropbox folder is empty and I can no longer see any files when I go into Dropbox.com and sign in.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi Dean G, it sounds like you might've signed into a new Dropbox account, or a different email address. Do you see any history on the events page?

Could you doublecheck that the email address associated with the Dropbox account on your previous laptop is the same as this one?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!