Forum Discussion

calmaylimited's avatar
calmaylimited
New member | Level 1
11 months ago

I installed the Dropbox app, but my files aren't syncing to my web account.

I have installed the Dropbox app on my new Windows laptop. However, my files on the new laptop are not syncing with my Dropbox account and so I cannot access them from my Dropbox web account.  Wh...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi calmaylimited, can you try upload a file directly to the Dropbox site to see if it syncs to the new laptop?

Afterwards, could you try adding a file into the Dropbox folder itself and see if this syncs?

calmaylimited's avatar
calmaylimited
New member | Level 1
11 months ago

Thanks for the attention.

I have just successfully uploaded a file as requested, but it is not syncing.

Please, help.

Thanks.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Okay, so you uploaded a file to the site, but it's not appearing on your computer, is that correct? Does the upload appear on the events page?

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    • calmaylimited's avatar
      calmaylimited
      New member | Level 1
      11 months ago

      I uploaded a file to Dropbox from my laptop. It was uploaded but the usual mark that indicates file has successfully synced is not there.

      Please is there any way to speak to someone so we can go through this together. I am not very conversant with all the firewall thing.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Currently, we only provide phone support for team admins of Dropbox team subscriptions.

        in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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